FAQs

Frequently Asked Questions

Orders

How do I place an order? Simply add your favorite items to your cart and proceed to checkout. You'll receive a confirmation email as soon as your order is placed.

Can I change or cancel my order after it's placed? If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Contact us as soon as possible with your order number, and our team will let you know what's possible.

Do you offer order tracking? Yes. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its journey to your door.

I haven't received an order confirmation. What should I do? Check your spam or promotions folder first. If it's still missing after 24 hours, reach out to us with the email address and name used at checkout and we'll look into it.

Shipping

How long does shipping take? Most orders are processed within 1–2 business days and arrive within 7–14 business days, depending on your location. Larger furniture items may take slightly longer due to size and freight handling.

Is shipping free? Yes — we offer free shipping on all orders.

Do you ship internationally? We currently ship to a wide range of countries. Available shipping destinations and rates will be shown automatically at checkout based on your location.

What if my item arrives damaged? We're sorry to hear that! Please contact us within 48 hours of delivery with your order number and a photo of the damage, and we'll arrange a replacement or refund.

Returns & Refunds

What is your return policy? We offer 30-day, hassle-free returns on most items. Products should be unused, in their original packaging, and in resalable condition.

How do I start a return? Contact our support team with your order number and reason for return. We'll walk you through the next steps, including any return shipping instructions.

How long do refunds take to process? Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days back to your original payment method.

Are there items that can't be returned? Final sale items, gift cards, and certain made-to-order or clearance pieces may not be eligible for return. This will be noted on the product page if applicable.

Products

Do your products come assembled? Most furniture items require some assembly. Assembly instructions and hardware are included with every applicable product.

How accurate are the product colors shown online? We do our best to represent colors accurately, but slight variations can occur due to screen settings and lighting. Product descriptions include material details to help you choose confidently.

Do you restock sold-out items? Popular items are often restocked, but availability isn't guaranteed. We recommend signing up for restock notifications on the product page if available.

Payments

What payment methods do you accept? We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and several other secure payment options at checkout.

Is my payment information secure? Yes. All transactions are processed through secure, encrypted checkout — we never store your full payment details.